Jxcycle review

By July 19, 2017Blog

Should I buy a bike from Jxcycle?

To answer the question , ‘Should I buy a bike from Jxcycle?’ we need to look at several factors that lie behind the online façade.

Can I trust Jxcycle?

Think about why you are buying your Jxcycle Cargo Trike. Most probably it will be to carry around your children or other precious cargo. That being the case you need to be sure that the Jxcycle electric trike that you are buying is safe and reliable. So before you think about buying a bike from JXCycle it will be worth reading this article from start to finish and we try to answer the question – Should I buy a bike from Jxcycle?

 

  • Who is Jxcycle?

Who makes Jxcycle. Whilst the website would lead you to believe that this is a Dutch company, JXCycle is in fact a Chinese company. This is where the deception starts and as you can imagine this is not a good sign in terms of Jxcycle trustworthy and reliability. What this essentially means is that however good their product could be, you are dealing with a Chinese maker, supplier and aftersales team. So this leads us on to the following key questions, which will help you to make your decisions if you are thinking about buying a Jxcycle.

  • Does Jxcycle have good customer care ?

In our experience the customer care is almost non existent. We needed to order a new battery for our Jxcycle Electric Cargo Trike. We were told that they could not send the battery from China as it was considered dangerous goods. So we asked again and they said we should contact our local market Jxcycle dealer. We asked who is the Jxcycle dealer in the UK? Jxcycle customer service representative then told us that there are no Jxcycle dealers in the UK and that we could still use it as a pedal bike! To see the full transcript of this incredible conversation with Jxcycle sales team just see the bottom of this article.

  • What happens when my Jxcycle Battery is dead?

    You better start pedaling because as we already mentioned above, Jxcycle do not replace your dead battery. Let me just say that again…If you have used your Jxcycle and the battery is dead, lost, damaged or stolen, you will not be able to replace it. Jxcycle will not replace the battery for your electric Jxcycle bike. So if you are looking for a replacement battery for your Jxcycle cargo trike I’m afraid the news is very bad.

  • Should I buy a Jxcycle?

    Definitely do not buy an electric Jxcycle bike because you will not be able to replace the battery. Inevitably the Jxcycle battery will need to be replaced after a certain number of cycles but Jxcycle are not able to ship batteries separately from the bike shipment. The batteries cannot be sent by plane from China because they are hazardous and there are no suppliers in the UK.

  • Jxcycle scammers or real?

    Whilst Jxcycles are not scammers they certainly do not share with the customer certain key parts of information. Their Jxcycle electric bike range is great but only so long as it lasts. And seeing as they do not offer a battery replacement service, it is certainly not long enough.

  • Jxcycle Customer review

    Here is the conversation thread that we had when we tried to order a replacement battery and what lead us to write this Jxcycle review. We hope that potential Jxcycle customers will read this Jxcycle customer review and make an informed decision before spending a huge amount of money of a product which become worthless very quickly.

Customer service conversation: 

image
Ms Merry  |  Sales manager  |   Huaibei Jinxin Electric Bicycle Co., Ltd
 Tel: +86 0561 4173997  |  Mobile:0086 15852431447
 Wechat:Merry-4125   |   Whatsapp: +86 15852431447   |  Skype:Merry-23
 Website: www.jxcycle.com
 
 Facebook: www.facebook.com/jxcycle                                                                                image

From: “sales9@jxcycle.com” <sales9@jxcycle.com>
To: ljacomelli@yahoo.com
Sent: Wednesday, 19 July 2017, 8:44
Subject: Re: Re: Re: Re: Re: Cargo Bike Details For Reference


I do not know.
You need ask your local market.
image
Ms Merry  |  Sales manager  |   Huaibei Jinxin Electric Bicycle Co., Ltd
 Tel: +86 0561 4173997  |  Mobile:0086 15852431447
 Wechat:Merry-4125   |   Whatsapp: +86 15852431447   |  Skype:Merry-23
 Website: www.jxcycle.com
 
 Facebook: www.facebook.com/jxcycle                                                                                image
—————— Original ——————
From:  Lawrence Jacomelli <ljacomelli@yahoo.com>
Send time:  Wednesday, July 19, 2017 03:39 PM
To:  sales9@jxcycle.com <sales9@jxcycle.com>
Subject:  Re: Re: Re: Re: Cargo Bike Details For Reference
Where can i buy it in the UK??

From: “sales9@jxcycle.com” <sales9@jxcycle.com>
To: ljacomelli@yahoo.com
Sent: Wednesday, 19 July 2017, 8:28
Subject: Re: Re: Re: Re: Cargo Bike Details For Reference


Hello,
It is depend on you.
You could drive the bike without battery as pedal version.
Or you buy the battery in your local market.
Best Regards!
Merry
image
Ms Merry  |  Sales manager  |   Huaibei Jinxin Electric Bicycle Co., Ltd
 Tel: +86 0561 4173997  |  Mobile:0086 15852431447
 Wechat:Merry-4125   |   Whatsapp: +86 15852431447   |  Skype:Merry-23
 Website: www.jxcycle.com
 
 Facebook: www.facebook.com/jxcycle                                                                                image

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